Since www.ziondigitalstudio.com is offering non-tangible irrevocable products in the form of mp3 music file downloads we do not issue refunds once the order is completed with payment and the product download access is granted to the client.The clients are advised to spend sufficient time to preview each track by listening to the sample tracks before making the payment to purchase the tracks. Help can be obtained by contacting support@ziondigitalstudio.com in case you have server problems in downloading the files.Such problems should be reported within 72 hours to support@ziondigitalstudio.com.The same file will be delivered to your e-mail as an attachment within 72 hours of receipt of your request.
We also realize that in the exceptional circumstance mentioned below we DO HONOUR REQUEST FOR REFUND ON THE FOLLOWING REASON.
UNEXPECTED ERRORS: Although the files are thoroughly tested before release unexpected errors may occur.Such issues must be reported to support@ziondigitalstudio.com.We keep the right to rectify the error or defect within 72 hours.If any deficiency is found and we fail to correct it within 72 hours from the date of initial complaint letter or notification by the customer the refund will be issued to the customer in full without any compensation or at the customers choice, replacement of the file with another file of the same or around the same value can be ordered.
Kindly quote your order no with product code,name,address,e-mail id and phone no and send the refund request to support@ziondigitalstudio.com
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